Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and iCubeMedia Inc. ("iCubeLabs", "we", "us") governing your use of Callr — the mobile application, the website at callr.icube.so, and related services (collectively, the "Service"). By installing, signing into, or using Callr, you agree to these Terms and to our Privacy Policy.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract. The Service is not directed to children under 13 and is not appropriate for minors generally.

2. Your account

You sign in with Sign in with Apple (default), Google, or Facebook. You are responsible for the security of the account you use to sign in. If that account is compromised, contact us within 72 hours at security@callr.icube.so.

3. Subscriptions, Lifetime purchases, Credits

Callr offers four parallel ways to pay. Subscription is never the only option:

1. Free forever. A tier that never expires and does not require payment.
2. Subscription. Auto-renewing monthly or yearly at the current listed price. Renews until you cancel.
3. Lifetime. A one-time purchase that grants the associated tier for the life of the Service.
4. Pay-as-you-go credits. Consumable credit packs that deduct per minute or per message. Credits do not expire.

All payments are processed by Apple through the App Store and are subject to Apple's terms. Refunds are handled by Apple per Apple's published policy. A 3-day free trial is available for first-time paid subscribers; the trial converts to paid at the listed price unless you cancel at least 24 hours before it ends.

Price changes for a renewing subscription take effect on your next renewal after 30 days' notice via email and in-app. You can cancel in iOS Settings → [your name] → Subscriptions, or through Callr Settings → Subscription → Manage.

4. Number rental and portability

Your Callr number is rented through our carrier partner, Telnyx. You have the right to port your number out to another carrier at any time, subject to standard carrier porting procedures. Discontinuation of the Service, voluntary cancellation after a 90-day non-payment window, or a violation of these Terms may result in the release of your number back to the carrier pool. We give you at least 30 days' notice before releasing a number for cause.

5. Acceptable use

You may not use Callr to:

• place or send robocalls, automated dialers, ringless voicemail, or bulk marketing messages without the recipient's prior express consent as required by the Telephone Consumer Protection Act (TCPA) and the Canadian Anti-Spam Legislation (CASL);
• transmit messages that are fraudulent, harassing, threatening, obscene, discriminatory, or otherwise unlawful;
• transmit child sexual abuse material (CSAM), under any circumstance;
• impersonate a person or entity, or misrepresent your affiliation with one;
• interfere with or disrupt the Service, including probing, scanning, or testing the vulnerability of our systems without prior written authorization;
• resell or white-label the Service without a separate written agreement;
• use the Service in violation of any applicable law.

We may suspend or terminate your account for any violation of the above, with or without notice, and we may cooperate with lawful requests from authorities.

6. Recording and your responsibility

Recording is off by default on every call. When you enable it, Callr shows the right disclosure for your jurisdiction based on the state-consent matrix published in our Privacy Policy § 4.

Callr provides the tooling but does not certify the legality of any particular recording. You agree:

• that you know or will determine the consent requirements in your jurisdiction and the jurisdictions of the other participants in every call you record;
• that you will obtain the consent required by law before making the recording;
• that you will use recordings only for the purpose disclosed to the participants;
• that you will indemnify iCubeLabs for any third-party claim arising from a recording you made, to the extent such claim would not have existed but for your use of the Service in violation of these Terms or applicable law.

7. Your content

You retain all right, title, and interest in the messages, recordings, transcripts, and other content you create or upload through Callr ("Your Content"). You grant iCubeLabs a worldwide, royalty-free license to store, process, transmit, and display Your Content solely as necessary to provide the Service to you — and, where you have enabled the feature, to share the content with our data processors listed in the Privacy Policy.

We do not use Your Content to train machine-learning models. We do not sell Your Content. The license terminates when you delete the content or delete your account, with a commercially reasonable period for cache and backup purge (not more than 30 days).

9. Our intellectual property

The Callr name, logo, user interface, code, and documentation are owned by iCubeLabs and are protected by copyright, trademark, and other laws. Nothing in these Terms grants you a license to use them other than as required to use the Service.

10. Grandfathered users — legacy Phone Recorder

If you purchased the Pro upgrade in the legacy "Phone Recorder" iOS app (bundle identifier net.icubemedia.phonerecorder) before its transition to Callr, you are granted Pro Lifetime in Callr at no additional charge. Callr verifies your Apple purchase receipt on first launch and applies the entitlement automatically. If the verification fails for any reason, email support@callr.icube.so with your receipt and we will resolve within 5 business days.

11. Disclaimers and limitation of liability

The Service is provided "as is" and "as available." To the fullest extent permitted by law, iCubeLabs disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components.

To the fullest extent permitted by law, iCubeLabs' total cumulative liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) one hundred US dollars ($100) or (b) the amount you paid to iCubeLabs for the Service in the 12 months preceding the event giving rise to the claim. iCubeLabs is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or lost business opportunities.

The Service is not a replacement for emergency services. Do not use Callr to dial 911, 988, or any other emergency line. Callr does not guarantee the routing, location accuracy, or delivery of emergency calls.

12. Indemnification

You agree to indemnify, defend, and hold harmless iCubeLabs and its officers, directors, employees, and agents from and against any third-party claim arising out of (a) your use of the Service, (b) your violation of these Terms, (c) your violation of applicable law, or (d) Your Content.

13. Dispute resolution and arbitration

Informal resolution first. If you have a dispute, email legal@callr.icube.so before filing anything formal. We will work with you in good faith for 60 days to resolve it.

Binding arbitration. Any dispute not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis. The seat of arbitration is Montréal, Québec (or, if your residence is in the United States, Delaware). Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You agree to resolve disputes only on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding. If this waiver is found unenforceable, the arbitration provision in this § 13 is severable from the rest of these Terms.

Exceptions. Either party may bring a claim in small-claims court for eligible disputes, or seek equitable relief in court for misuse of intellectual property.

14. Governing law

These Terms are governed by the laws of the Province of Québec and the laws of Canada applicable therein, except where local consumer-protection law requires otherwise.

15. Termination

You may stop using the Service at any time and delete your account from Settings → Privacy → Delete my account. We may suspend or terminate your access if you violate these Terms, if your account is dormant for 12 months without an active subscription or rentable number, or if required by law.

On termination, we will delete your content per our retention schedule and the data-deletion SLA stated in the Privacy Policy.

16. Changes to these Terms

We may update these Terms. Material changes take effect 30 days after we post them; we will notify you in-app and by email. If you do not agree with the updated Terms, your remedy is to stop using the Service and, if applicable, to request a pro-rata refund for any unused portion of a prepaid term.

17. Miscellaneous

• Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement between you and iCubeLabs regarding the Service.
• Severability. If any provision is found unenforceable, the remainder of these Terms remains in force.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.

18. Contact

iCubeMedia Inc.
Attn: Legal
Montréal, Québec, Canada
legal@callr.icube.so

These Terms were drafted by iCubeLabs' engineering team for review by outside counsel before general availability.